Atlas Copco has internally appointed Lyndsay Quinn as business line manager for operations within its Compressor Technique Service (CTS) division in the UK. Lyndsay becomes a key member of the company’s management team in her new role and will be a driving force for operational performance.
She takes up the post having progressing through several jobs in the CTS division for the past 18 years, including service administrator, planning team leader, national team leader and process manager.
As business line manager, Lyndsay has responsibility to lead and run an efficient, customer focused service organisation, including field service operations, process, planning, technical support and business intelligence teams, with a focus on profitable growth.
Her role will be to assure positive business development by meeting yearly goals on recognised revenue, operating profit, and operational efficiency, as well as cooperation with the company’s service sales and marketing function and equipment business lines to support the growth of revenues from service plans and advanced services.
Commenting on her appointment, she said: “One of my first priorities in the new role is to ensure that our team is there to support customers with their equipment uptime as the manufacturing industry returns to growth in the post-pandemic environment and invests more in capital equipment. A second, and more personal priority, is to help increase diversity in the field of compressor operations.”
She added: “Health, safety and the environment continue to be at the centre of Atlas Copco’s service operations and, as well as ensuring that our own organisation adheres to all measures, we provide guidance to our customers on the latest health, safety and environmental matters when it comes to compressed air.”
During her career, Lyndsay has been a key contributor to the design and content of a global operations dashboard, which is now Atlas Copco’s standard tool for monitoring and reporting service operational performance.
In 2018, she relocated to the USA on a global assignment to deliver training to end-users in accordance with a defined training plan for the CTS business stream. This involved engagement and interaction with all Atlas Copco Compressor Technique customer centres within the USA, Canada, and Mexico. Additionally, she was chosen to follow Atlas Copco’s ‘CTS Masterclass’ – a development course for potential leaders – which covers all aspects of management and leadership in partnership with the Vlerick Business School in Belgium.
General manager of Atlas Copco Compressors UK & Ireland, Alexander Pavlov, commented: “Lyndsay’s track record with the company clearly demonstrates her leadership qualities, her versatility and her capability to deliver business results, as proven by the UK customer centre repeatedly being recognised for its outstanding operational excellence.”
Prior to joining Atlas Copco, Lyndsay worked in the Civil Service and served in the Royal Air Force.